Terms and Conditions of Sale
1. Seller Identity
Poemotu – Single-member limited liability company with a share capital of €30,000 Registered office: 14 rue Urvoy de Saint-Bedan, 44000 Nantes, France SIREN: 900 282 336 – RCS Nantes EU VAT number: FR69900282336 Email: contact@poemotu.com – Tel.: +33 9 88 36 28 87
2. Purpose
These Terms and Conditions govern sales made on the website www.poemotu.com between Poemotu and any individual customer. Placing an order on the site implies full and unconditional acceptance of the terms in effect at the time of the order.
3. Website Access
The customer is responsible for the technical means of accessing the site. Any Internet connection costs are at the customer’s expense.
4. Products
The jewelry and cultured Tahitian pearls sold by Poemotu come with a certificate of origin and authenticity. Precious metals used comply with European standards: 18K gold (750/1000) and sterling silver (925/1000). Photographs are contractual for one-of-a-kind pieces. For general or made-to-order items, pearl color may vary from the photo. Screen settings and photography can affect appearance; Poemotu cannot be held responsible for such variations.
5. Orders
Placing an order implies acceptance of product prices and descriptions. Customers must create an account, provide accurate information, and confirm the order after reviewing the summary. The order becomes final upon payment validation. Poemotu reserves the right to refuse any order deemed abnormal or fraudulent.
6. Prices and Payment
Prices are shown in euros and may be displayed excluding VAT for customers outside the EU or in certain countries.
VAT is not charged to the following countries and regions:
Switzerland - United Kingdom - United States - Canada - Australia - French Polynesia - Réunion, Martinique, Guadeloupe, Mayotte, Guyane - Norway - Japan - New Zealand - Any non-EU country
Final prices including applicable duties or taxes (if any) may be requested by customs upon delivery. Payment is required at the time of order.
Accepted payment methods: credit card (Visa, Mastercard), PayPal, bank transfer, check, and installment payment via Klarna. Secure transactions are processed through STRIPE with 3D Secure authentication.
7. Promotional Offers
If a promotional gift was included with your order and you return your purchase, the gift must also be returned. Otherwise, its value will be deducted from your refund.
8. Delivery
Orders are prepared within 2 business days (excluding custom-made pieces). Shipping is via DHL Standard (free in the EU) or DHL Express (fixed fee).
Typical delivery times:
- EU countries: 1–2 business days (DHL Express)
- Worldwide: 3–5 business days (DHL Express)
Parcels are insured up to the delivery address provided. Any unauthorized address changes made directly with the courier invalidate the delivery guarantee. Customers must inspect their parcel upon receipt and report any damage to the carrier within 3 working days.
9. Warranty
Poemotu jewelry is covered by a 2-year warranty for manufacturing and assembly defects. Covered under warranty: Re-stringing within two years Detached pearls (if original post is intact) Faulty clasps Defective soldering (excluding accidental breakage) Normal wear and tear, improper care, or misuse are not covered.
10. Right of Withdrawal
In accordance with consumer law, customers have 14 days to request a return. Poemotu extends this period to 30 days. Procedure: Notify Poemotu by email Return products in their original condition with certificate, case, invoice, and any gifted items to: POEMOTU / Returns, 14 rue Urvoy de Saint Bedan, 44000 Nantes, France
Return shipping is at the customer’s expense A flat deduction of €12 will be applied
Customized or made-to-order items are non-refundable but may, under certain conditions, be eligible for store credit
11. Exchanges
Within 30 days, products may be exchanged. Return and re-shipping costs are the customer’s responsibility. Only the original buyer may request an exchange.
12. Privacy
Poemotu is committed to protecting customer privacy and does not share personal data. Under GDPR, customers have the right to access, modify, or delete their data upon request.
13. Intellectual Property
All content on www.poemotu.com (texts, visuals, logos) is the exclusive property of Poemotu. Any unauthorized reproduction or use is strictly prohibited.
14. Force Majeure and Liability
Poemotu shall not be held liable for events of force majeure (fire, strike, natural disasters, etc.). If a force majeure event prevents fulfillment for more than one month, Poemotu will issue a refund.
15. Governing Law and Disputes
These Terms and Conditions are governed by French law. Any dispute will fall under the exclusive jurisdiction of the courts within the jurisdiction of the Court of Appeal of Nantes, France.
16. Contest Participation
Poemotu occasionally organizes free contests with no purchase necessary. One entry per household. Winners will be contacted by email (from contact@poemotu.com only).
Poemotu reserves the right to reject entries in case of abuse.
17. Customer Service
For any inquiries: contact@poemotu.com or by phone at +33 9 88 36 28 87